Understanding Your Billing Invoice

Understanding Your Afrinet Billing Invoice

Learn how to read and understand your billing invoices from Afrinet:

Invoice Sections Explained:

• Invoice Header:
  • Invoice number and date
  • Due date and payment terms
  • Your account information
• Services Breakdown:
  • Itemized list of services
  • Service descriptions and billing cycles
  • Quantity and unit prices
• Payment Summary:
  • Subtotal amount
  • Taxes (VAT where applicable)
  • Credits or discounts applied
  • Total amount due

Payment Methods Available:

• Credit/Debit Card: Visa, MasterCard
• Electronic Funds Transfer (EFT): South African banks
• PayPal: International payments
• SnapScan: Mobile payments

Managing Your Invoices:

1. Access Invoices: Log into client area → Billing → My Invoices
2. View Invoice: Click on invoice number to view details
3. Download PDF: Save for your records
4. Make Payment: Pay outstanding invoices directly
5. Set Auto-Pay: Enable automatic payments for convenience

Common Billing Questions:

• Late Payments: Services may be suspended for overdue invoices
• Refunds: Subject to our refund policy terms
• Pro-rata Charges: Partial billing for mid-cycle changes
• Tax Invoices: All invoices include VAT where applicable

Need Help? Contact our billing department for invoice-related questions or payment issues.